Guarantee & Returns

Guarantee & Returns

13.1 Warranty does not apply to any defect in the Goods arising from wear and tear, wilful damage, accidental damage, negligence by You or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the approval of the Suppliers

13.2 Any guarantee periods quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Us. We pass on manufacturer’s warranties in good faith, but We do not endorse them, and they form no part of Your contract with Us. For the avoidance of doubt, if the manufacturer becomes insolvent, you accept that the additional guarantee is lost.

13.3 Subject to the conditions, we warrant that the goods shall at the date of delivery to you be free from defects in workmanship and materials. They will be genuine and brand-new goods.

13.4 All goods come with manufacturer's guarantee where and to the extent transferable to You.

13.5 Where applicable, products come with a guarantee card/form to fill out. This must be done upon receipt/installation in order to qualify for use if required

13.6 Goods from us installed out of the UK will not be covered by guarantee

13.7 In many cases, the manufacturers provide an after sales team of engineers who will come out and fix any problems that You may have with their products. If such a service exists, We will provide you with the telephone number of the manufacturer's after sales team and to speed up the process You can make the necessary arrangements directly with them.


4.1 If you wish to cancel your order: (a) You can notify us by email on before we have dispatched the goods to you; or (b) Where goods have already been dispatched to you, then goods must be returned to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason within 14 days of receipt, for a refund or exchange. Returning goods will be done at your own risk and expense. Any transit damage to the goods, shortages, used or incorrect items received by us will be rejected for a return.

4.3 Upon receipt of the items in question, after inspection, if viable, we will give you a full refund of the amount paid, or an exchange credit as required. Refunds will be processed between 7-14 days.

4.4 We reserve the right to not accept any goods where: The goods have been used The goods are special order (e.g., coloured brassware) or bespoke goods The goods have been damaged or items missing Any reduced or clearance items are part of a discounted sale The packaging is opened, used, damaged or defaced Details of return not provided, or we have not been notified

4.5 We reserve the right to charge a restocking / delivery fee where: The goods have been ordered in that are not stocked.
These goods are defined as having delivery times of 2 - 4 working days or greater stated on their product pages) More information can also be found by clicking delivery & returns on the specific product page where applicable
The goods need re-packing upon return The goods have qualified for free delivery on original order, however, still require carriage costs, which will be deducted from the amount to be refunded up to £35 If for any reason you do not accept delivery of any product, then we may charge you an additional fee to cover any direct cost incurred by us as a result

The restocking fee can range from 10-20% of the item/order value.

The provisions of this clause do not affect your statutory rights.

Returns should be addressed to the below:

Centralheat Ltd
81 Kingsley Road,