1 Where delivery or despatch times are stated anywhere on the Website, the times are approximates only and while We endeavour to deliver to You within the time stated, delivery could be delayed due to events beyond Our control. The time of delivery is not the essence of the contract. For the avoidance of any doubt We shall not be liable for any loss arising from delay in delivery or non-delivery.
2 In the majority of cases Goods will be delivered to You by a third-party carrier and the cost of delivery will be included in the total price of the order and notified to You on the checkout page of the Website, prior to completing your order.
3 Delivery times are as agreed between Us and You and not as provided for in The Consumer Protection (Distance Selling) Regulations 2000 where applicable.
4 We may deliver the Goods in installments, and each delivery shall constitute a separate contract and failure by Us to deliver one or more of the installments in accordance with these Conditions shall not entitle You to treat the contract as a whole repudiated.
5 Notification of short delivery or damage in transit must be made in writing to Us within 24 hours of the receipt of the Goods.
6 All information regarding the return of goods MUST be received by us in writing within 7 days. We DO NOT arrange or accept liability for the transit of returned goods. Any goods received without prior written notification will be refused
7 Deliveries are made to the nearest hard road point and for the avoidance of doubt We are only insured and required to deliver the Goods to Your delivery address and not to bring them into a property or install them.
8 We will only deliver Goods to the address on the order.
9 If for any reason You do not accept delivery of any Product in accordance with this paragraph then We may charge You an additional fee to cover any reasonable direct cost incurred by Us as a result.
10 We will deliver to Your delivery address where possible provided that the property is situated on a hard road point.
11 Where Your order consists of heavy and/or bulky Goods assistance must be available to Our drivers to offload the Goods. In the event that no assistance is available then We will not be in a position to offload the Goods and We will charge a fee of 10% of the price of the Goods for re-delivery.
12 Where the Goods can be offloaded by the drivers with no assistance and You have requested that the Goods are left at your property then the Goods will be left at the property at Your own risk.
13 For the avoidance of doubt, You will be responsible for the Goods as soon as they have been delivered to Your delivery address. From the time of delivery of the Goods any loss or damage to the Goods shall be at Your own risk.
14 Do not arrange for installation of the Goods until they have been delivered and checked for correctness, damage and shortages by You.
15 Upon delivery of a Product you should carefully inspect the Goods. If any of the Goods are damaged or lost, please contact us to inform us of the problem and do not use the Goods.
16 Any goods signed for are deemed as being accepted in good condition, we cannot accept any responsibility for damaged goods once the items have been accepted and signed for.
DAMAGE IN TRANSIT
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hours. Any damaged goods should not be accepted on delivery otherwise you the customer must return the product at your own cost, the damaged product should still be noted on the consignment note.
SHIPPING & HANDLING CHARGES
1 All prices on our website are exclusive of delivery charges unless otherwise stated, which will be added to the price of the products at our checkout.
2 As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Please note additional shipping charges may apply as detailed below:
Areas not specified can be delivered to by special arrangement.