About Us


15.1 Where delivery or dispatch times are stated anywhere on the website, the times are approximates only and while we endeavour to deliver to you efficiently within the time stated. You are welcome to call us for most accurate ETA.

Delivery could be delayed due to unexpected events, for example:

Our third-party courier may have unexpected issues, e.g. a van breaks down Our stock system updates daily, so it could happen that an item runs out of stock due to a sale and still shows as ‘in-stock’, until the next update occurs The meaning of in-stock should usually mean we have at a least 1 of the specific product in stock at the time, if ordering multiple, there could be longer waits, please call before Your order contains an item/items that hold a longer lead time, in which we will dispatch once complete Delivery out of England may be extended e.g. Scotland orders

The time of delivery is not the essence of the contract. For the avoidance of any doubt, we shall not be liable for any loss arising from delay in delivery or non-delivery.

15.2 In the majority of cases goods will be delivered to you by a third-party carrier and the cost of delivery will be included in the total price of the order and notified to you on the checkout page of the website, prior to completing your order.

15.3 Delivery times are as agreed between us and you and not as provided for in the Consumer Protection (Distance Selling) Regulations 2000 where applicable.

15.4 We may deliver the Goods in instalments, and each delivery shall constitute a separate contract and failure by Us to deliver one or more of the instalments in accordance with these Conditions shall not entitle you to treat the contract as a whole repudiated.

15.5 Deliveries are made to the nearest hard road point and for the avoidance of doubt we are only insured and required to deliver the Goods to Your delivery address and not to bring them into a property nor install them, as well as take back any unwanted packaging.

15.6 We will only deliver Goods to the shipping address on the order.

15.7 Where Your order consists of heavy and/or bulky Goods assistance must be available to Our drivers to offload the Goods. If no assistance is available, then We will not be in a position to offload the Goods and We will charge a fee for re-delivery.

15.8 If our courier attempts to deliver multiple times and there is nobody to receive the delivery then this will usually be returned to us, in which case we will pass on any direct charges incurred

15.9 Where the Goods can be offloaded by the drivers with no assistance and it’s been requested that the Goods are left in a chosen place by yourself, then the Goods will be left at Your own risk, even if unsigned for.

15.10 Do not arrange for installation of the Goods until they have been delivered and checked for correctness, damage and shortages by You.

15.11 All prices on our website are exclusive of delivery charges unless otherwise stated, which will be added to the price of the products upon checkout, or you can click the ‘delivery cost’ button.

15.12 Please note additional shipping charges may apply to the below in certain cases: Wales Scotland Northern Ireland Areas not specified can be delivered to by special arrangement.

15.13 Free delivery* In some rare cases this is not applicable, for example:

Items that are direct shipped from our supplier.

Any non-conveyable items, specified by courier, e.g. tall items and extremely heavy or large goods.

Items that are price-matched

Kitchen mixer taps

Local delivery option opted